Shipping Policy

TitanWell currently ships only to addresses within the United Kingdom. We do not currently offer international delivery.

Order Processing

Orders are prepared and dispatched within [1–3 business days] after payment confirmation.

Orders placed on weekends or UK public holidays will be processed on the next business day. Processing times may be slightly longer during promotional periods or periods of high demand.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Times

Standard UK delivery usually takes [3–7 business days] after dispatch.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, public holidays or other circumstances outside our reasonable control.

Unless another delivery timeframe has been agreed with the customer, UK online orders must generally be delivered within 30 days.

Shipping Costs

Shipping costs are displayed at checkout before payment.

Any free-delivery offer will be clearly shown on the product page or during checkout and may be subject to a minimum order value.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

Please allow up to 48 hours for the carrier’s tracking information to update.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

To request an address change, contact us as soon as possible at:

[YOUR SUPPORT EMAIL]

We cannot guarantee that an address can be changed after an order has been processed or dispatched. Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed Orders

When your order has not arrived within the estimated delivery period, check your tracking information first.

When the tracking information has not updated for several business days, contact us at [YOUR SUPPORT EMAIL] with your order number.

Lost Packages

When a parcel appears to be lost, please contact our customer support team.

We will contact the delivery carrier and investigate the shipment. Depending on the outcome, we may arrange a replacement or refund in accordance with our Refund Policy and your statutory rights.

Damaged Packages

Please inspect your order upon delivery.

When an item arrives damaged, contact us within [48 hours / 7 days] and provide:

• Your order number

• A description of the damage

• Clear photographs of the product

• Clear photographs of the external and internal packaging

Please keep the product and its original packaging until your request has been reviewed.

Refused or Unclaimed Deliveries

When a parcel is refused, not collected or returned because of an incorrect address, reasonable return or redelivery costs may be deducted from any refund where permitted by law.

Contact Us

For questions about shipping or delivery:

TitanWell Customer Support
Email: Titanwelloff@gmail.com